A U.S. consumer panned a Chinese product on Amazon. Then things got crazy
E-commerce is bringing buyers and sellers together across borders like never before — but it’s not all smooth sailing. Just ask Mathew Garrett of Oakland.
Garrett, who works in IT security, bought an Internet-connected power socket last month from a Chinese vendor called AuYou on Amazon. After trying out the $30 gadget, which can turn on and off other electronic devices using one’s cellphone as a remote, he had some security concerns. So he wrote an 800-word review on Amazon and gave the product one star.
He thought that would be the end of the story. But a few hours later, he started to receive emails from an employee of AuYou asking him to take down the negative review.
In the first email, the employee, who called herself Amy Lee, wrote in imperfect English, “Just now my boss has blamed me, and he said if I do not remove this bad review, he will quit me. Please help me, my dear friend. Could you change your bad review into good? Thank you very very much.”
http://www.latimes.com/business/la-fi-amazon-china-review-20160720-snap-story.html
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