Retail Shopping Has Changed Drastically
Used to be, long ago, back in the 19th century and early 20th century, that you went into a store, approached a clerk and told that clerk what you wanted. In some stores, comfortable chairs were available and the clerk came to you to take your order. The clerk would then get the stuff you wanted and bring it to the counter, and then pack it all up for you. Often, they'd even deliver it to your home. That happened even in grocery stores. Other people did all the work, and waited on you.
Then, the concept of self-help shopping came around. Now, you went around the store and collected the items you wanted and put them in a rolling cart, then took them to a check out station, where a clerk tallied it all up and then packaged it for you to take away. We're still doing that in supermarkets and almost every other kind of retail store. In many, we even have to bag up our own purchases. Most retail businesses, including some of the largest ones, still operate exactly like that. That system was introduced not long into the 20th century.
Today, stores are installing or have installed self-check terminals. One store staffer watches over four or so of those, while customers scan their items, pay and then bag them. We're getting used to doing that too, and it has extended to things like gas stations, where nobody is there to help you at all. You are monitored from inside a convenience store, and you can pay with your credit or debit card. The store staff is there just to watch and make sure you pay for your stuff. They don't help you at all.
Each change made things cheaper for the store by making customers do a lot of the work that store employees used to do. And we consumers have gone right along with all that, doing what used to be the work of store employees.
Now, though, we're getting tired of all that work, and are switching to shopping online, where we pick out what we want on a display from a comfy chair, pay for it and it gets delivered directly to our homes, often the next day or even the same day. In many ways, we've returned to the very first model described above. We've grown weary of doing the store's work for them, and are back to choosing what we want from a comfortable place and having other people go get it, pack it up and deliver it to us directly. We can even do the same thing with groceries or almost anything else we buy. All those stores are starting to close down. We've found a new way to shop, but it's a lot like the old, old, way.
Everything has gone back to how it was way back at the turn of the 19th century in a way. I find all that very interesting. The more things change, the more we go back in time, it seems.
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Likely the indifferent service reflects this reality, as experienced at Office Depot Max a bit ago.
Be for what is going to happen 
