Not so friendly skies: United Airlines' public relations disaster

[steve2470]

http://www.bbc.com/news/business-39562182



Internet users are creating parodies of United's logo and slogan


Another day, another public relations disaster for United Airlines.

America's third biggest carrier is being slammed online for violently dragging a passenger - a 69-year-old Asian man, believed to be a doctor - off an overbooked flight.

This comes just weeks after the company, whose slogan is "Fly the Friendly Skies", was ridiculed for refusing to allow two teenage girls to board a flight because they were wearing leggings.

Chief executive Oscar Munoz added more fuel to the fire with his response, which didn't mention the use of force. "This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers," he said in a statement.

But Mr Munoz also sent an email to employees calling the passenger, who was pictured with a bloodied face, "disruptive and belligerent".

[Cha]

1. Nice to know "re-accomodate" on United now means "drag you violently out of your seat."

Link to tweet

[DinahMoeHum]

2. "Fly United"