NO BACKBONE. AT&T's DirectTV Is Offering Refunds Over NFL Protests

[DonViejo]

AT&’s DirecTV is offering refunds to some Sunday Ticket subscribers who are angry with the wave of national-anthem protests sweeping National Football League games, The Wall Street Journal reports. The regular policy for DirecTV’s Sunday Ticket prohibits refunds, but customer-service representatives have reportedly said they are making exceptions in light of the recent protests. The protests, which began last season to call attention to racism and police brutality, gained momentum last Friday after President Trump publicly condemned the practice and called for protesting NFL players to be fired. While DirecTV has not issued an official statement outlining its response, several customer-service representatives contacted by phone confirmed the new policy, with some saying a complaint against the protests is enough to get a full refund. Marc Hoffman, one subscriber interviewed by the Journal, said he received a refund of about $280 after calling simply to “make a point.”

READ IT AT THE WALL STREET JOURNAL


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http://www.thedailybeast.com/atandts-directtv-is-offering-refunds-over-nfl-protests

[onecaliberal]

1. But no refunds for the shitty service that goes up and down with internet slower than molasses

[Croney]

2. I want a refund every time they spring a soundbite

or picture of a scary crazy orange alien on the screen.

[Ms. Toad]

3. I assume that means they also shut off your access for the rest of the period

covered by the $280. Otherwise, it's a pretty good scam.

[ProfessorGAC]

4. Reacting To A Handful Of Buffoons

If the number of complaints were in the hundreds of thousands, they would have added the number in this non-story.

Just cowardice on the part of AT&T

[GusBob]

5. Yep. The fact that they are offering refunds tells me 2 things

1. Their business is raking it in
2. There are not a lot of requests for refunds. The fact that they are basically advertising refunds in the WSJ lends proof to that point.

I don't think too many fantasy football players are gonna turn off their direct TV even if they are huge Trumpsters

[Freethinker65]

6. Refund to be given as a prepaid VISA card after 6 months service according to terms

The prepaid card will NEVER arrive. After spending a few hours composing emails, doing live chat with ATT, and driving to an ATT store you eventually give up.

That is what happened to me when they mistakenly disconnected my internet and then to reconnect it informed me my previous service was discontinued so I needed to pay for upgraded service, but would be given a slightly reduced fee for one year...

[IggleDuer]

7. Lemme get this straight

The customers who paid extra money for the NFL football package, only bought the package to watch the National Anthem?

[samnsara]

8. can i get a refund if my team loses?