After my mother's disastrous hospice experience, we filed a state complaint. It came to nothing
My mother did not die well.
She was discharged in January from a Bay Area hospital and transported to a residential care home in distress, writhing in agony at times.
Her pain and sedation medication did not arrive with her, as the hospice agency had told us it would, nor did the hospice nurse assigned to her case. We were told the nurse was tied up at a different location with another patient. After our repeated pleas, a backup nurse arrived several hours later with medication.
My mother improved slightly but still suffered through the next two days. We fired the hospice agency, signed on with another, and finally my mother rested peacefully and mostly pain-free until her death several days later, in mid-January.
https://www.latimes.com/california/story/2019-08-09/hospice-mother-california-complaint
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No patient or family should ever have to go through this kind of agony. My mom had Alzheimer's and ended up with kidney failure. She went from intensive care back to the memory care unit she lived in. She went into hospice back at the memory care unit. Her last words were "I feel like shit." She was unconscious immediately and died peacefully 48 hours later. It wasn't easy to watch but, it was easier than what the people in the article went through! 
