Video & Multimedia

yeswecanandwedid

(501 posts) Mon Dec 2, 2013, 09:41 PM Dec 2013

My Healtcare.gov bug.

Regretfully I still cant get the website to work even as of today. Still stuck as you will see in my video. Anyone have any suggestions or ideas on a workaround (besides the paper/phone workaround)?

5 replies

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My Healtcare.gov bug. (Original Post) yeswecanandwedid Dec 2013 OP

I have read recommendations to re-start the entire process if you started months ago, and with a new RBInMaine Dec 2013 #1

I did not! Thank you so much. Let me attempt that. nt yeswecanandwedid Dec 2013 #5

Creating a new account makes sense. geckosfeet Dec 2013 #2

Have you cleared your browser cache and all cookies? n/t PoliticAverse Dec 2013 #3

You need to start from scratch AND delete cookies OR use a different browser OR a different computer NYC_SKP Dec 2013 #4

RBInMaine

(13,570 posts)

1. I have read recommendations to re-start the entire process if you started months ago, and with a new

Reply to yeswecanandwedid (Original post)

Mon Dec 2, 2013, 09:54 PM

Dec 2013

email address. They said this on Daily Kos. I believe it is because since they have updated the site, old attempts at applications are now obsolete and you should start completely over with a new account.

yeswecanandwedid

(501 posts)

5. I did not! Thank you so much. Let me attempt that. nt

Reply to RBInMaine (Reply #1)

Mon Dec 2, 2013, 10:30 PM

Dec 2013

geckosfeet

(9,644 posts)

2. Creating a new account makes sense.

Reply to yeswecanandwedid (Original post)

Mon Dec 2, 2013, 09:59 PM

Dec 2013

You will just have to re-enter all your data.

You may have to delete a cookie or two as well.

PoliticAverse

(26,366 posts)

3. Have you cleared your browser cache and all cookies? n/t

Reply to yeswecanandwedid (Original post)

Mon Dec 2, 2013, 10:12 PM

Dec 2013

NYC_SKP

(68,644 posts)

4. You need to start from scratch AND delete cookies OR use a different browser OR a different computer

Reply to yeswecanandwedid (Original post)

Mon Dec 2, 2013, 10:15 PM

Dec 2013

That's assuming that you simply cannot find a way to do it by phone.

I ended up having great success by phone.

In any event, start from scratch and if your current computer and browser aren't working then try a different browser and/or computer.

Because cookies save information, the very best thing for a fresh start would be after deleting cookies, (if you use the same computer and browser).

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