WTEF? Called a specialist my GP sent a referral to about an appointment. Was told that they only

[Floyd R. Turbo]

accept referrals via their portal, and won’t schedule anything based on the fax or hard copy they were sent.

[Joinfortmill]

1. Jeez

[Diamond_Dog]

2. Ridiculous

[bucolic_frolic]

3. That means YOU do the scheduling because no employee to handle it

Squeezing the costs out of office overhead

[SharonClark]

4. Ask your GP for a referral where you don't have

to log into a portal.

[AngryOldDem]

5. Why do they always make things so damn difficult?

I called about a billing question the other day and had to go through a whole menu of options to get where I needed to be. Then I was told there would be a wait of upwards of 15 minutes. I said fuck it.

I hate dealing with anything medical anymore because it’s a pain in the ass. I miss the days when you could just pick up the damn phone, call your doc, and be done with it.

[Phentex]

6. I called my doctor for a referral...

and the phone tree options didn't have anything to do with a referral. I tried to reach appointments but they said they didn't handle that. There was never an option to go back to the main menu so I had to call back a couple of time to reach a person (I selected billing and THEY answered right away, lol). They at least told me which 3 options to select when I called back at which point I was told to use the portal.

I ended up making an appointment myself with someone who did not need a referral.

[yellowdogintexas]

7. I spent an hour this morning at war with Quest Lab's system

just to schedule an appointment.

It took forever to get through to an IVR . The website kept telling me I had a user ID but when I tried to update it with would not work. Continuous loop