Sound Transit: New ORCA system launches on May 16
Starting Monday, May 16, hundreds of thousands of ORCA transit customers across the Puget Sound region will have access to a new website, smartphone app, and real-time value loading for their ORCA cards. Over the coming months, new ORCA card readers and vending machines will be installed at transit locations throughout the region.
All current ORCA cards, including youth, senior, ORCA LIFT and reduced fare cards, will continue to work with the new system. ORCA customers do not need to get a new card.
Over the weekend, ORCA balances will be transferred to the new system, but not full account information. Beginning May 16 and in the coming weeks, customers who use the autoload function on their account – approximately 175,000 people – can begin to set up a new account and new autoloads to ensure funds are available on their card.
The current ORCA website will be permanently shut down at 11:59 p.m. tonight, Thursday, May 12, and will transition to the new site on May 16. Customers can still add cash to their cards at vending machines, customer service locations and participating retailers.
https://www.soundtransit.org/get-to-know-us/news-events/news-releases/new-orca-system-launches-may-16