non computer literate ?

[irisblue]

Toshiba laptop, operating windows 7 home version ( I think, I'm at the library using theirs for this ?) The comp shop guy says I have malware, un specified type, and he can remove it for $180. um no. where do I go to get free malware removers. I'll be online here till 730pm eastern time today

[steve2470]

1. try malwarebytes first

https://www.malwarebytes.org/downloads/

After you install it, make sure to disable Windows Defender in Control Panel. You have to click the little > sign to make sure you see every icon in Control Panel. It's in the Settings area of Windows Defender where you turn it off temporarily.

Then run Malwarebytes. If I were you, to be safe, I'd run an antivirus as well, like Avira. Again, before you run Avira, you have to disable Malwarebytes or just uninstall it. You CANNOT run two antivirus at the same time, or you will have problems.

[irisblue]

3. thanks Steve!

[steve2470]

6. this is why you need to run an anti-virus program as well.....

Malwarebytes Anti-Malware is not meant to be a replacement for antivirus software. Malwarebytes Anti-Malware is a complementary but essential program which detects and removes zero-day malware and "Malware in the Wild".

https://support.malwarebytes.org/customer/portal/articles/1834872-does-malwarebytes-anti-malware-replace-antivirus-software-?b_id=6438

[arcane1]

2. Try Malwarebytes:

https://www.malwarebytes.org/mwb-download/

[irisblue]

4. thanks arcane

[lpbk2713]

5. First do a restore prior to the time you gave it to him.

He may be the most reputable guy around but you never know.
If he's not a good guy he could have installed some malware
just to show you it is infected.