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LAS14

(13,944 posts)
Fri Apr 12, 2024, 11:28 AM Apr 2024

Does this seem familiar (PayPal). Well, anyway, may I fuss and fume?????

It all started about a week or 10 days ago when I got an e-mail saying a request for $500 from my bank account had been submitted. It would take a week (or some such time). Note: I've been in phone contact with Paypal several times and the problem is not phishing e-mail.

Since I never use PayPal for anything except to pay for things with my credit card I logged on and lo, my balance was $200+ (It should have been 0. I never put money into PayPal), and Money In and Money Out had values. I called support. After spending the typical frustrating hour talking to someone with a thick accent the values were reset and I changed my password.

Similar cycles have happened three more times! How can someone get my new password???? The support people don't even aknowledge hearing the question, except for this latest one who said someone in my household must be finding it out. No one but me and my 88 your old hubby are in our house. He doesn't even know what PayPal is. Do any of you have ideas?

Today I threw in the towel and decided to add two-step verification, until I discovered that involved installing a 3rd party app on my phone and paying $9.99/month for it!!!!!!

HELP!!!!!!!!!

20 replies = new reply since forum marked as read
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Does this seem familiar (PayPal). Well, anyway, may I fuss and fume????? (Original Post) LAS14 Apr 2024 OP
Damn LAS14.......i'm so sorry for what happened......can't help you just want to give you a hug. a kennedy Apr 2024 #1
:-) LAS14 Apr 2024 #3
The e-mails could be fake. TwilightZone Apr 2024 #2
The problems are visible on the PayPal web site when logged onto my account. LAS14 Apr 2024 #4
There's no fee to set up two-step authentication. It can be done through a web browser (but not through the app). TwilightZone Apr 2024 #5
I tried it. LAS14 Apr 2024 #8
I avoided two-step verification until I experienced a similar problem (not with PayPal). Now I know immediately...... usaf-vet Apr 2024 #6
You did the right thing with two factor authentication. Voltaire2 Apr 2024 #7
I searched my app store for "authenticator app," and in the... LAS14 Apr 2024 #9
microsoft and google have free apps. Voltaire2 Apr 2024 #10
There's a free authenticator app by Google EarlG Apr 2024 #11
I just looked at the Google one, Bayard Apr 2024 #16
Fair enough EarlG Apr 2024 #17
Is the same password used on other sites? You may have a keylogger installed on your computer/device. usonian Apr 2024 #12
I have Malwarebytes, and it runs every night. Can I do more? nt LAS14 Apr 2024 #18
No other sites use the 2 or 3 new passwords I created for Paypal over the last 10 days. nt LAS14 Apr 2024 #19
Reply to your two replies above. Those are the right thing to do! Can't suggest more at this time. NT usonian Apr 2024 #20
How I solved that problem Timewas Apr 2024 #13
When you got the email did you click on the link in the email? CrispyQ Apr 2024 #14
I had problems years ago where phish emails were confirmed coming from inside Paypal bucolic_frolic Apr 2024 #15

a kennedy

(30,577 posts)
1. Damn LAS14.......i'm so sorry for what happened......can't help you just want to give you a hug.
Fri Apr 12, 2024, 11:32 AM
Apr 2024
I absolutely hate when this kind of stuff happens. Hope someone here can help you out. And again.

TwilightZone

(26,303 posts)
2. The e-mails could be fake.
Fri Apr 12, 2024, 11:34 AM
Apr 2024

PayPal scam e-mails are very common. Your account may not have been compromised at all -- the e-mails will try to get you to provide login information. Did PayPal confirm that there was a $500 request? If there was no request, then the original e-mail was fake and a scam.

https://www.paypal.com/us/cshelp/article/how-do-i-spot-a-fake-fraudulent-or-phishing-paypal-email-or-website-help164

Be sure to call PayPal at their customer service number and not any number listed in the e-mail. If it's a scam, the phone number may connect you to the scammers and not PP. Their number is: 1-888-221-1161.

TwilightZone

(26,303 posts)
5. There's no fee to set up two-step authentication. It can be done through a web browser (but not through the app).
Fri Apr 12, 2024, 11:42 AM
Apr 2024
https://www.paypal.com/us/cshelp/article/what-is-2-step-verification-and-how-do-i-turn-it-on-or-off-HELP167

For the required third-party app, they accept both Google Authenticator and Microsoft Authenticator, both of which are free.

As noted, this cannot be done through the PayPal app. It must be done by logging into your PP account through a web browser.

LAS14

(13,944 posts)
8. I tried it.
Fri Apr 12, 2024, 11:50 AM
Apr 2024

The support person today took me through these steps. At some point I thought I had to go to my phone and download an "authenticator app." I get to the page where there's a link "Need an authenticator app?" I click on that and am advised to go to the app store on my phone and search for "authenticator app." That's when I download an app that's going to cost my $9.99/month.

I never see "Set it up."

What did I do wrong?

usaf-vet

(6,510 posts)
6. I avoided two-step verification until I experienced a similar problem (not with PayPal). Now I know immediately......
Fri Apr 12, 2024, 11:43 AM
Apr 2024

.... when something is going on with my account.

Voltaire2

(13,933 posts)
7. You did the right thing with two factor authentication.
Fri Apr 12, 2024, 11:45 AM
Apr 2024

It is much harder to hack your accounts that are protected this way.

If you want to, you can opt in to using a 'passkey' authenticator app that adds one more level of security.. Not all platforms support passkeys, but more do everyday. The apps are all free and are available from google, microsoft, and others.

LAS14

(13,944 posts)
9. I searched my app store for "authenticator app," and in the...
Fri Apr 12, 2024, 11:54 AM
Apr 2024

...install process I found out about the $9.99/month charge. Maybe it was for add ons? But I couldn't see that that was the case, so I cancelled the install.

Bayard

(22,954 posts)
16. I just looked at the Google one,
Fri Apr 12, 2024, 12:09 PM
Apr 2024

Since I use Paypal all the time (although never had any problems.)

It doesn't get very good reviews......

usonian

(11,269 posts)
12. Is the same password used on other sites? You may have a keylogger installed on your computer/device.
Fri Apr 12, 2024, 11:57 AM
Apr 2024

Please scan for malware.

If you have a keylogger, get rid of that first. No other suggestions will help until then.

I use a password manager app, so that I can use long and freakish passwords that I can't memorize.

usonian

(11,269 posts)
20. Reply to your two replies above. Those are the right thing to do! Can't suggest more at this time. NT
Fri Apr 12, 2024, 05:42 PM
Apr 2024

CrispyQ

(37,056 posts)
14. When you got the email did you click on the link in the email?
Fri Apr 12, 2024, 12:02 PM
Apr 2024

Scammers will provide a link that looks like paypal.com, but is really something else. Just something to be aware of. BTW, I don't think Paypal charges for 2-step authentication.

bucolic_frolic

(44,697 posts)
15. I had problems years ago where phish emails were confirmed coming from inside Paypal
Fri Apr 12, 2024, 12:03 PM
Apr 2024

Confirmed by Paypal. And no one could explain how this happened. I don't use it, though I haven't closed my PayPal account. Maybe I should.

I'm not a big fan of all this electronic stuff, but what can you do? Mails are so slow and insecure too. Debit cards are a disaster-in-waiting.

I get calls from India. After I call my health insurer and get foreign customer service, I get phishing phone calls asking about my financial credentials. I'm ready to rip out the phone.

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