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elocs

(22,831 posts)
Wed Apr 17, 2024, 01:06 PM Apr 2024

Help!!! I've spent hours trying to recover my Google account and apparently have, but fail on inputting my old password.

I have a new password, but along with a new Google logon I need to input my old password and not remembering, or failing to input the old password that I had written down, I keep getting the red notice that it is the wrong old password. Under the "can't remember old password" I do not want to delete my local data.
Google has 3 methods of verifying that it is my account so why are none of them good enough?
If I could remember my old password I wouldn't be in this fix.
TIA

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Help!!! I've spent hours trying to recover my Google account and apparently have, but fail on inputting my old password. (Original Post) elocs Apr 2024 OP
Google is helpful only if you help yourself. They don't help otherwise. Tetrachloride Apr 2024 #1
I have a 3 year old Lenovo Chromebook, use it for web surfing, online ordering, email. elocs Apr 2024 #5
This is my concern. Basic LA Apr 2024 #2
Ultimately, I don't use Gmail for serious stuff or even moderately serious. Tetrachloride Apr 2024 #4
Gmail works with the new PW, it's my Google account that I cannot get on. elocs Apr 2024 #6
This is definitely odd. Tetrachloride Apr 2024 #7
Some stored logins now expire after a certain amount of time. TwilightZone Apr 2024 #8
It can be very frustrating..... walkingman Apr 2024 #3
Also, when you do get it up and running... Hope22 Apr 2024 #9
Success! But I'm not sure exactly how. I needed my old password to confirm my new one elocs Apr 2024 #10

Tetrachloride

(8,101 posts)
1. Google is helpful only if you help yourself. They don't help otherwise.
Wed Apr 17, 2024, 01:12 PM
Apr 2024
https://support.google.com/accounts/answer/7682439?hl=en&sjid=10632061968162423587-NC

What model computer do you use ? Do you have an older computer ?

What do use use to access your Google account ?

Have your ever purchased anything at Google ?

elocs

(22,831 posts)
5. I have a 3 year old Lenovo Chromebook, use it for web surfing, online ordering, email.
Wed Apr 17, 2024, 01:36 PM
Apr 2024

I had just changed my password (nothing complex or long) and had written it down so I was confident I had it when I restarted my computer and was given the notice it was the wrong password, tried different variations (lowercase, upper case letters), still wrong.
Finally I was able to create a new password and recover my Google account. Then to get on again I was also asked for my old password which the reason I needed a new one is because I had the old one wrong.
This should not, not, not be this hard. I have 3 methods for Google to verify that it is my account, so why are they not good enough?

 

Basic LA

(2,047 posts)
2. This is my concern.
Wed Apr 17, 2024, 01:13 PM
Apr 2024

I'm getting occasional prompts to log into Google, but I don't remember ever having to do this. And as with all things tech, I'm sure chaos will ensue.

Tetrachloride

(8,101 posts)
4. Ultimately, I don't use Gmail for serious stuff or even moderately serious.
Wed Apr 17, 2024, 01:23 PM
Apr 2024

They have people and can get more. They just don't want to pay more salary.

elocs

(22,831 posts)
6. Gmail works with the new PW, it's my Google account that I cannot get on.
Wed Apr 17, 2024, 01:39 PM
Apr 2024

And I don't want to end up deleting my local data when it says that I have successfully recovered my account.

TwilightZone

(26,304 posts)
8. Some stored logins now expire after a certain amount of time.
Wed Apr 17, 2024, 02:08 PM
Apr 2024

More organizations are moving to expiring local credentials so even if you saved them, you'll have to reenter them periodically. Many are 30 days.

Hope22

(2,251 posts)
9. Also, when you do get it up and running...
Wed Apr 17, 2024, 02:22 PM
Apr 2024

I have found using the two step verification helpful when password issues arise. By adding the cell phone number it will text the phone with a code to enter on the computer. That system has saved me more than once. Hope you are up and running soon! 😊

elocs

(22,831 posts)
10. Success! But I'm not sure exactly how. I needed my old password to confirm my new one
Wed Apr 17, 2024, 06:29 PM
Apr 2024

I tried a number of them with variations having the same last 4 characters. None worked. So for the hell of it I tried the one just previous to what I thought was the last and it was correct.
It did take a good number of frustrating hours that I had to simply let go of for a few days, using the Chomebook's guest mode.
But thanks to all who offered help.

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