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Walleye

(32,669 posts)
Thu Apr 18, 2024, 09:40 AM Apr 2024

I don't quite understand how apps work sometimes. I have an iPhone 7 and my online banking app won't open

It has a little cloud under it and says it can’t download it this time. I’ve been using it for a few years never had any trouble. Anybody have any suggestions? I’m sorry I’m so technologically ignorant

17 replies = new reply since forum marked as read
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I don't quite understand how apps work sometimes. I have an iPhone 7 and my online banking app won't open (Original Post) Walleye Apr 2024 OP
Call Apple. MOMFUDSKI Apr 2024 #1
Planned Obsolescence meet Walleye unweird Apr 2024 #2
Should I download the software update? Do you think Walleye Apr 2024 #3
My bank requires an update dweller Apr 2024 #4
Should try but the underlying iPhone OS isn't being updated unweird Apr 2024 #10
I think you're right, thanks for the advice Walleye Apr 2024 #11
The iPhone 7 maxes out at IOS 15 LuvLoogie Apr 2024 #5
I guess I may have to get a new phone. Walleye Apr 2024 #8
You can get a refurbished iPhone from Amazon or Swappa LuvLoogie Apr 2024 #17
As others have stated, the operating system stops updating on older hardware. usonian Apr 2024 #6
Thank you for taking the time to answer, I will try those things Walleye Apr 2024 #7
hope this may help AllaN01Bear Apr 2024 #9
I will try deleting and reinstalling it Walleye Apr 2024 #12
good luck. huston, we are go for restart. AllaN01Bear Apr 2024 #13
Got it! Thanks for your help,reinstalled and now it's working Walleye Apr 2024 #14
yay. congrats!!!!!!!! AllaN01Bear Apr 2024 #15
thanks for the update AllaN01Bear Apr 2024 #16

unweird

(2,718 posts)
2. Planned Obsolescence meet Walleye
Thu Apr 18, 2024, 09:48 AM
Apr 2024

At some point app updates may no longer be supported on older platforms and an iPhone 7 is definitely an older platform.

unweird

(2,718 posts)
10. Should try but the underlying iPhone OS isn't being updated
Thu Apr 18, 2024, 11:36 AM
Apr 2024

Start putting money aside for an upgrade, newer phone.

Walleye

(32,669 posts)
8. I guess I may have to get a new phone.
Thu Apr 18, 2024, 10:53 AM
Apr 2024

I do like having a camera in my pocket but I wish the quality was better. I’ll have to think about it

LuvLoogie

(7,248 posts)
17. You can get a refurbished iPhone from Amazon or Swappa
Thu Apr 18, 2024, 01:40 PM
Apr 2024

Research what models will be supported through updates beyond the current iOS 17

usonian

(11,267 posts)
6. As others have stated, the operating system stops updating on older hardware.
Thu Apr 18, 2024, 10:26 AM
Apr 2024

My iphone8 can’t go past ios 16, and newer apps will not download to it.

And yes, the C*** app seens to be updated once a month. They say for “features” but I suspect that it’s for security, updating some keys inside. (Just guessing)

The solution I have found for banking apps that obsolete your ios and phone is to access accounts via the web with the newest browser you can possibly find. Since browsers on the iphone (ios) are required to use the Apple mandated code inside, they are all basically the same, and Safari is kind of locked to the operating system.

You might have, beg or borrow a computer that will take a really up to date browser.

That said, I went to access my records (in CSV format) from my credit union and some browsers worked and some didn’t. Banks are not really in the software business. They do whatever works for most customers.

PG&E outright quit on one browser, which is completely up to date. Safari on Ventura, with extensions turned off for the site, worked. I don’t mind doing that for a site that is not going to spit out ads and malware. As for the rest of the internet, I block everything I can.

It’s all a moving target, and we have to move.

AllaN01Bear

(20,922 posts)
9. hope this may help
Thu Apr 18, 2024, 11:03 AM
Apr 2024

Close and reopen the app. Force the app to close. ...
Restart your device. Restart your iPhone or restart your iPad. ...
Check for updates. ...
Delete the app, then redownload it.

Apr 1, 2024

AllaN01Bear

(20,922 posts)
16. thanks for the update
Thu Apr 18, 2024, 12:55 PM
Apr 2024

sometimes these things get corrupted and just be a general pain . im from old school. if you have a issue w something on computer or phone or tablet . delete . re install and restart, i also completly shut down so that things will clear the registers , then turn it back on again.

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