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DeJoy charges ahead with USPS cost-cutting despite beating financial projections
Source: Washington Post
DeJoy charges ahead with USPS cost-cutting despite beating financial projections
Timely delivery service remains poor, and critics hope President Biden’s nominees, once confirmed, can increase pressure on Postal Service leaders
By Jacob Bogage
Staff writer
May 7, 2021 at 2:19 p.m. EDT
The pandemic’s e-commerce shipping surge propelled the U.S. Postal Service to better-than-expected financial fortunes in the second quarter, the agency reported Friday, but its governing board and Postmaster General Louis DeJoy said they would press forward with service cuts.
Here are four takeaways from the Friday’s board session:
Mail service remains poor
When the board last met, in February, governors attributed the mail service’s generationally bad on-time performance during the holiday season to vicious package volumes, employees out on leave because of the pandemic and entrenched problems with the agency’s processing network. And they said that service would improve in the next quarter.
Well, service got worse.
In the quarter that ended Dec. 31, the Postal Service delivered 78.4 percent of first-class mail on time, well short of the internal goal of 96 percent. In the quarter that ended March 31, that number dipped to 78.1 percent.
By the percentages, that is basically flat. But in the real world, that is hundreds of thousands of first-class items — bills, paychecks, prescriptions — that did not arrive on time. And that’s fueled complaints from mail customers who’ve gotten dinged on their credit scores or incurred late fees because of bills that got stuck in the mail.
-snip-
Timely delivery service remains poor, and critics hope President Biden’s nominees, once confirmed, can increase pressure on Postal Service leaders
By Jacob Bogage
Staff writer
May 7, 2021 at 2:19 p.m. EDT
The pandemic’s e-commerce shipping surge propelled the U.S. Postal Service to better-than-expected financial fortunes in the second quarter, the agency reported Friday, but its governing board and Postmaster General Louis DeJoy said they would press forward with service cuts.
Here are four takeaways from the Friday’s board session:
Mail service remains poor
When the board last met, in February, governors attributed the mail service’s generationally bad on-time performance during the holiday season to vicious package volumes, employees out on leave because of the pandemic and entrenched problems with the agency’s processing network. And they said that service would improve in the next quarter.
Well, service got worse.
In the quarter that ended Dec. 31, the Postal Service delivered 78.4 percent of first-class mail on time, well short of the internal goal of 96 percent. In the quarter that ended March 31, that number dipped to 78.1 percent.
By the percentages, that is basically flat. But in the real world, that is hundreds of thousands of first-class items — bills, paychecks, prescriptions — that did not arrive on time. And that’s fueled complaints from mail customers who’ve gotten dinged on their credit scores or incurred late fees because of bills that got stuck in the mail.
-snip-
Read more: https://www.washingtonpost.com/business/2021/05/07/usps-dejoy-meeting/
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