Union workers air complaints with Southwest Airlines
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Members of the union representing ground workers at Southwest Airlines began an informational picket Thursday at Kansas City International Airport and 15 other airports.
The Transport Workers Union Local 555, whose members are baggage and freight handlers and do other ground operations, began distributing leaflets to passengers outside Terminal B to publicize stalled negotiations.
Union president Charles Cerf said a prime issue is that the airline proposes to replace up to 20 percent of its members with temporary or contract workers as attrition occurs. The 9,400 union members nationally are Southwest Airline employees.
“Outsourcing work to people who only indirectly work for Southwest Airlines won’t give the same high quality of customer service that we provide,” Cerf said in a telephone interview.
A spokesman for the airline said the company would not comment on the outsourcing issue.
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Read more here: http://www.kansascity.com/2013/03/28/4149380/union-workers-air-complaints-with.html#storylink=cpy