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Related: About this forumThe airline said her bag was lost, but her tracker said otherwise. So she flew to get it
Source: CNN
The airline said her bag was lost, but her tracker said otherwise. So she flew to get it
Julia Buckley, CNN
Published 4:24 AM EDT, Sun August 6, 2023
Tales of airline passengers tracking their own lost bags are becoming ever more popular, as numbers of suitcases mishandled by airlines continue to spiral, and travelers invest in tracking devices.
But a passenger flying back to the airport where the tracker is showing, to collect it themselves when all official avenues fail? Thats a new one.
Sandra Shuster, from Denver, took matters into her own hands when her lost bag was showing as being at Chicago OHare airport but her airline, United, was doing nothing about it.
Shuster and her 15-year-old daughter Ruby, who plays lacrosse, were flying back from Baltimore via Chicago on July 17, when their checked bag went missing.
The pair whod been to Baltimore for a tournament had traveled with carry-on bags for their clothes, but had checked one bag containing Rubys lacrosse kit. When they arrived at Denver after midnight, the bag wasnt on the belt. United representatives at Denver gave them a case number and told them the bag should arrive on the 8.30 a.m. flight from Chicago in just a few hours. When it didnt, Shuster called the toll-free number for lost baggage that shed been given.
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Read more: https://edition.cnn.com/travel/article/airtag-lost-luggage-flight/index.html
Link to tweet
CaliforniaPeggy
(152,263 posts)erronis
(16,919 posts)And there was no apology at any point apart from a Twitter message saying we know this has been frustrating and making you anxious.
United seems to be very siloed. They dont have a way where these people can talked to each other and figure it out quickly.
You cant tell me in this day and age, with all the technology available, that they cant figure this stuff out. Airlines need to do better.
RainCaster
(11,578 posts)United doesn't care about their customers.