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Eugene

(62,036 posts)
Fri Feb 16, 2024, 04:27 PM Feb 2024

Air Canada found liable for chatbot's bad advice on plane tickets

Source: CBC News

Air Canada found liable for chatbot's bad advice on plane tickets

Airline's claim that online helper was responsible for its own actions was 'remarkable': small claims court

Jason Proctor · CBC News · Posted: Feb 15, 2024 3:38 PM EST | Last Updated: 1 hour ago

Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot.

In an argument that appeared to flabbergast a small claims adjudicator in British Columbia, the airline attempted to distance itself from its own chatbot's bad advice by claiming the online tool was "a separate legal entity that is responsible for its own actions."

"This is a remarkable submission," Civil Resolution Tribunal (CRT) member Christopher Rivers wrote.

"While a chatbot has an interactive component, it is still just a part of Air Canada's website. It should be obvious to Air Canada that it is responsible for all the information on its website. It makes no difference whether the information comes from a static page or a chatbot."

-snip-

Read more: https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416

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Air Canada found liable for chatbot's bad advice on plane tickets (Original Post) Eugene Feb 2024 OP
and the phone number on our website is a different entity as are our address, Wonder Why Feb 2024 #1

Wonder Why

(3,500 posts)
1. and the phone number on our website is a different entity as are our address,
Fri Feb 16, 2024, 04:57 PM
Feb 2024

email, list of corporate executives, ads, planes, and photos. In fact nothing is ours.

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