General Discussion
In reply to the discussion: The last couple 3 weeks, close to daily, I can no longer type and I have to restart computer [View all]Blue_true
(31,261 posts)Typically USB drives are pretty clean, if your son bought it new.
If you have time and can wait, take your computer to your local Walmart, since you said you bought it online from Walmart. They should be able to run diagnostics, if they arent busy. I purchased a new iPhone at a Walmart after Best Buy didnt immediately have what I needed. The Walmart was really busy, but the people in electronics knew what they were doing.
Honestly, I still will guess it is the Mouse that is the problem, especially if your son pulled the USB antenna out to put in the USB thumb drive. For some reason wireless Mouses seem to be hyper-sensitive to activity with their USB antenna, when the antenna is put into your computers USB socket, it must be left alone and not damaged or moved (my experience with wireless Mouses).
If the Mouse is not working, you wont be able to use your computer unless you ignore the add-on Keyboard and Mouse and use the computers touchpad to navigate. Once you navigate, my experience is that you can again use your wireless Keyboard, but not the wireless Mouse.