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Blue_true

(31,261 posts)
30. I used a wireless Mouse for a couple of months once before it stopped working.
Fri Sep 11, 2020, 10:32 PM
Sep 2020

Typically USB drives are pretty clean, if your son bought it new.

If you have time and can wait, take your computer to your local Walmart, since you said you bought it online from Walmart. They should be able to run diagnostics, if they aren’t busy. I purchased a new iPhone at a Walmart after Best Buy didn’t immediately have what I needed. The Walmart was really busy, but the people in electronics knew what they were doing.

Honestly, I still will guess it is the Mouse that is the problem, especially if your son pulled the USB antenna out to put in the USB thumb drive. For some reason wireless Mouses seem to be hyper-sensitive to activity with their USB antenna, when the antenna is put into your computer’s USB socket, it must be left alone and not damaged or moved (my experience with wireless Mouses).

If the Mouse is not working, you won’t be able to use your computer unless you ignore the add-on Keyboard and Mouse and use the computer’s touchpad to navigate. Once you navigate, my experience is that you can again use your wireless Keyboard, but not the wireless Mouse.

I doubt that you're doing anything wrong. Laelth Sep 2020 #1
Under a year old. LizBeth Sep 2020 #3
I would check all the connections. Laelth Sep 2020 #6
If you bought it from Costco, they have a great return policy RainCaster Sep 2020 #9
I think I got it on line maybe from Walmart. I will have to go back to records. LizBeth Sep 2020 #13
Laptop or desktop? RainCaster Sep 2020 #2
HP laptop and not that old. LizBeth Sep 2020 #5
Yikes! Laelth Sep 2020 #8
My kids have Dell laptops, and when their keyboards failed, we just plugged in new ones Crunchy Frog Sep 2020 #39
There is a button on mine that's made my keyboard stop working LizBeth Sep 2020 #42
I'm not actually sure. I'm on my phone right now so can't see the keyboard. Crunchy Frog Sep 2020 #44
Maybe I can google this. I thought there was a button so glad you told me about your experience. LizBeth Sep 2020 #45
If you can borrow a keyboard from a friend... RainCaster Sep 2020 #12
Is it a wireless keyboard? KatyMan Sep 2020 #4
If she is using a wireless Mouse, the problem can be the Mouse. Blue_true Sep 2020 #17
I do use a wireless mouse but have from the start and this has been only about 3 weeks, a thought LizBeth Sep 2020 #23
I used a wireless Mouse for a couple of months once before it stopped working. Blue_true Sep 2020 #30
Maybe you have some malware or (shudder) a virus? :) Dyedinthewoolliberal Sep 2020 #34
Good suggestion. I will check that out. LizBeth Sep 2020 #36
Right - that was my first thought FakeNoose Sep 2020 #19
Checked wireless mouse and good but I like two other suggestions. Cleaning off battery sounds good. LizBeth Sep 2020 #24
I had a similar problem matt819 Sep 2020 #7
It is like I hit a key that locked the keyboard but when I restart the computer it is like resets it LizBeth Sep 2020 #10
My guess is that if you are using a wireless Mouse, it is the Mouse and not the Keyboard. Blue_true Sep 2020 #20
You know why I use it? I have taking arrow all the way up to do a back click. I had one computer LizBeth Sep 2020 #25
I have an HP laptop, also about a year old.... Sogo Sep 2020 #11
How much is your Geek because not knowing anything about puters, that is kinda cool. LizBeth Sep 2020 #14
I pay $99 plus tax per year for unlimited computer assistance through Geek Squad. Sogo Sep 2020 #15
You can go into the "Control Panel" and reset your touchpad sensitivity. Blue_true Sep 2020 #22
I am going to try this. LizBeth Sep 2020 #29
Buy a wired Keyboard, they are very inexpensive and you can find Blue_true Sep 2020 #16
Interesting, thanks. LizBeth Sep 2020 #26
I have a Mac and had all kind of problems. safeinOhio Sep 2020 #31
You have a Mac, which cost more than even high end PCs. Blue_true Sep 2020 #33
I'm old with no kids or grand kids and dumb as a rock on computers. safeinOhio Sep 2020 #48
Check for crumbs in the keyboard! Dream Girl Sep 2020 #18
This could be a real problem especially of late with all the shit in the air from fire. LizBeth Sep 2020 #27
It might not be the keyboard specifically. LuvLoogie Sep 2020 #21
It happens like once a day or less. I can move the cursor, I can click on something and it will go LizBeth Sep 2020 #28
See if the virus program is running a scan rickford66 Sep 2020 #32
You're getting helpful & sympathetic advice in GD, but there's also a bunch of groups here for Hekate Sep 2020 #35
Ty, gonna check for a virus, I hadn't thought of that. Though I do get regular scans. LizBeth Sep 2020 #37
I may have missed your response canetoad Sep 2020 #38
An HP laptop that is under a year old. They key board works fine constantly then out of blue I can't LizBeth Sep 2020 #40
Try this canetoad Sep 2020 #41
Coolest. Thank you. I am going to do this and you formatted the instruction that I think I will be LizBeth Sep 2020 #43
I'm kinda suspecting canetoad Sep 2020 #46
I have had two update recently and started happening after the first. Had another update today. LizBeth Sep 2020 #47
Never thought I'd say this canetoad Sep 2020 #49
I was surprised how quickly I got another update and when I restarted because I could not use the LizBeth Sep 2020 #51
Probably some issue with Windows, radius777 Sep 2020 #50
Ya. I do not think it is the puter. The subthread right above this we discussed updates. LizBeth Sep 2020 #52
I would buy a $15 USB keyboard from Staples or wherever as a workaround. Alex4Martinez Sep 2020 #53
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