Fridge failures: LG says angry owners can't sue, company points to cardboard box

[Johnny999r]

34. I would never buy another LG fridge

Our counter size LG fridge went out twice, melting all the contents in the process. It wasn't more than a few years old, but then the same thing happened again not long afterwards. As usual, all the contents thawed and were thrown out. I can't imagine how much extra in damages that was. At this point, I was too pissed off to estimate the loss, on top of LG's dragging their feet to respond to our calls for help. The fridge was under warranty and the well known compressor problem was the issue.

Good thing we had a second refrigerator in the garage, a dinosaur in terms of age, in fact it must be 20 years old, given to us by my wife's mom. But, it still works to this day! Anyway, LG replaced the compressor and the tech guy admitted LG was having issues with them. Then, the compressor went out again within a year of the first "fix". In the meantime, LG offered a free replacement of an improved compressor, and I'm sure only forced to do so after all the bad publicity they refused to respond to.

All I can do at this time is hope for the best, and so far it has been about two years since the second compressor replacement and the fridge is still working. However, there was one glitch. I discovered one morning that some frozen foods were starting to thaw and the temp readings on the face panel were registering lower numbers. I already knew the air slots in the two large freezer baskets shouldn't be blocked by frozen goods, so I try to monitor that situation. I found the air slots were not as free as they should be and I knew my wife and daughter went food shopping a day or two before. Out of caution, we threw out perishable items and I cleared the areas around the basket air slots. Over the next day, the fridge recovered and that being said, clearing space around the air slots was a good remedy. BTW, the first sign of an issue in all previous thawings were the fact the ice cubes started melting.

In conclusion, we will never buy another LG appliance, even if they finally fixed the issue, at least in our case that is. It was the bs run around and slow response to fix a well documented problem is the main reason. Not offering some form of compensation for the loss food, especially after the first replacement compressor failed also rubbed me the wrong way.