Unroll.me 'heartbroken' after being caught selling user data to Uber

[FrodosNewPet]

4. Part of the problem is the nature of point-to-point transportation

Very rarely do you have the right number of vehicles on the road.

If you have too many, people are sitting around, waiting for runs, not making any money.

If you don't have enough, then passengers are stuck with slow or no service.

Uber is falling prey to that same problem. They put too many cars on the road to provide the rapid service that people want. Drivers go broke, get frustrated, and quit. Or they cannot make the payments, and lose their vehicle. So then, the next rush, there are not enough cars, the service goes into surge, and people get mad because the trip that used to be half the price of a traditional cab is now double the price of taxis.

Many Uber riders are complaining that the cars are getting dirtier, more beat up, mechanically unsound. The drivers are becoming "cherry pickers" - calling the pax to find out destinations, then feigning car trouble or just outright refusing the run.

No matter who does what, it is impossible to provide 100% quality service in the passenger transportation business.