Private pain: Dell layoff bloodbath to hit over 15,000 staffers – insiders

[Heddi]

31. We just bought a new PC laptop (just got a new MacBook last month---we need one of each)

and specifically bought one with windows 7. Our previous laptop that is in the process of biting the dust is 8ish years old and has vista on it. Not a bad computer, just getting old and unreliable, and my husband and I are both full time students and we need 2 computers.

Prior to getting the Mac we got a Dell with Windows 8. It came out of the box and immediately had problems. I called tech support and the guy's walking me through this and that and he says "so I need you to restart your computer." I told him I had no idea how to do that. He didn't either. I was on hold for 20 minutes while he figured out how to find the restart button :-/

After that, he had me do a system update. "It should take about 45 minutes." It took 18 hours.

EIGHTEEN HOURS on a computer that was, at that point, 2 hours old, brand new, out of the box.

I'm not an IT Techie, but i'm not a moron with computers, either. I can do basic troubleshooting before I get on the horn to IT support.

The next day that computer was back at the store for a full refund and we were walking out with a MacBook Pro.

Laptop we bought this past week was Windows 7. I hunted up and down and finally got one. Fuck that nightmare called Windows 8