Anybody else have a doctor's office that doesn't seem to get the concept of a mail order pharmacy?

[Brigid]

I saw my doctor in Feb. This week, I called (Wed.) the office to get prescrptions renewed. On their prescription line, I left my name, DOB, phone, the prescriptions I needed renewed, the pharmacy name, phone, and address. The recording said it would take 48 hours to get the prescriptions called to the pharmacy. That is normal, though I have no idea why that would take so long. I called the pharmacy today to see if they had the prescriptions in their system yet so that I could get them paid for and get them shipped. They still didn't have them. I called the doctor's office. I could not seem to get the operators there to understand what I needed -- they kept transferring me to the prescrption.line. I had to call back three times before I finally got to talk to a nurse and she said she would take care of it. About an hour later, I got an e-mail from the pharmacy -- actually I got three. Three different e mails ordering the same two prescriptions multiple times, and nothing about the other two. I called the pharmacy to see what they had. They had nothing. It was by then too late to call the doctor's office back. So now I get to wait until Monday to go another round. Is a mail-order pharmacy using e-script really so hard to understand??