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Computer Help and Support

Nittersing

(7,164 posts)

15. Well, I may have inadvertently fixed it!

Reply to Nittersing (Original post)

Sat Dec 24, 2022, 02:24 PM

Dec 2022

When I unplugged the AC adaptor, the laptop shut down dead. I closed and opened it (no power button...) numerous times and it did not power up. So I left it off and unplugged for about 15 minutes. (So, maybe a hard reset?)

At this point, I don't remember if I just plugged it back in or just closed and opened it again... but it started up just fine. I unplugged it and and it stayed on.... and the battery icon says it's at 100%.

And I'm no longer getting the pop-up.

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18 replies

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"You are using an unsupported battery" [View all] Nittersing Dec 2022 OP

Hope you find an answer. usonian Dec 2022 #1

Try, taking battery totally out for kozar Dec 2022 #2

It's not a battery I can just pull out... Nittersing Dec 2022 #3

Found some ideas to try, however ... usonian Dec 2022 #7

Well... mostly that just told me how to turn off the pop-up Nittersing Dec 2022 #9

Have you tried saying nice things to the battery? VMA131Marine Dec 2022 #4

Is it an OEM from DELL direct or was it an Amazon/eBay or other sourced replacement battery? TheBlackAdder Dec 2022 #5

It's about six months old, from Best Buy Nittersing Dec 2022 #6

That would be 50/50. Best Buy's supply chain might not include OEM or allow clones or 3rd Party. TheBlackAdder Dec 2022 #8

Think I'd better wait... Nittersing Dec 2022 #11

It seems like you have a gray market battery, and something in the laptop software is detecting it. TheBlackAdder Dec 2022 #13

Probably Timewas Dec 2022 #10

No new battery Nittersing Dec 2022 #12

Either Dell got a batch of gray market batteries in their supply chain or someone did a switcheroo. TheBlackAdder Dec 2022 #14

Well, I may have inadvertently fixed it! Nittersing Dec 2022 #15

In short, magic. usonian Dec 2022 #16

Sounds like you effectively did the battery reset from reply #2. Eugene Dec 2022 #17

Exactly. Nittersing Dec 2022 #18