STOCK MARKET WATCH -- Monday, 4 May 2015

[Demeter]

5. Bank of America Tops the List of the Most Hated Companies in Banking

http://www.fool.com/investing/general/2015/05/03/the-most-hated-companies-in-banking.aspx

Even though it's been seven years since the onset of the financial crisis, Americans still haven't forgiven the banks most responsible for the worst economic downturn since the Great Depression.

To be fair, sentiment toward banks in general has improved. In its latest survey of the U.S. retail banking industry, J.D. Power found that customer satisfaction with lenders is at a "record high as banks improve experiences for their customers, reduce problems, and create a better understanding of fees."

The performance of JPMorgan Chase (NYSE: JPM ) serves as a case in point. The nation's biggest bank by assets scored better than the average bank across all nine of the regions in which it operates. It had a particularly strong showing in Florida, where customers gave it a score of 826 out of 1,000, making it the best-performing bank in the Sunshine State.




But despite this general improvement, some banks continue to "fall far short in meeting customer needs," says Jim Miller, director of banking services at J.D. Power. At the top of this list is Bank of America...

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