Reply #48: Because of the warranty, yes they do [View All]

[jmowreader]

The pricing is competitive, and we stand behind the install 100 percent.

Home Depot also has more stringent requirements for its installers than do other companies. You have to be in the install business either five or ten years before you can apply to install for us. You need a list of satisfied clients whose installs we can check. You need twice as much general liability insurance than the state you're in requires--in NC it's $1 million by statute, so we require $2 million, and that knocks out just about all your fly-by-night contractors immediately. And you have to pay us $10 for an "application fee" before we'll even start investigating you. In reality it probably costs us $500 to check you out before we accept you as a contractor, but it's to the good--we have very few complaints about our installs. (One that stands out is this Air Force major we installed a door for. He and his wife agreed to get a medium oak door and that she'd come down "the next day" to order it. When she walked in "the next day" she bought the light-oak door she really wanted. Well, the guy was pissed and started saying the install was screwed up so we'd remove the light-oak door she liked and replace it with a medium-oak door. He even said the door was "changing colors"--if it was a cherry door, I could believe it because cherry is photoreactive, but oak isn't photoreactive and neither is the urethane varnish the door company uses. We finally ordered him a new door and installed it just to make him happy. The story did have a semi-happy ending--the door in question was a double door, and we used it on our disabled veteran's house remodel project. And no, it hadn't changed colors.)