Reply #5: "terrible reception, pixeling, freeze-frames..." [View All]

[grace0418]

That was exactly our problem with Comcast cable. It would work for about a week, then it would get all shitty and unwatchable. Then we'd call. We'd wait all day for a service person who never showed up. Then when he finally showed up (the next day, after I pitched a fit on the phone) he'd say "the box for your building doesn't have the capacity to support all the units in your building". But he could get it working for the time being then promise that Comcast would come out and upgrade the box. Then the service would get shitty again within a few weeks and customer service would have absolutely no record of any service person having said anything about the box capacity. So we'd have to start all over again. This went on for several years. Each time we waited longer and longer with terrible reception because we knew we'd have to blow at least one vacation day to have them accomplish nothing. Then we finally said fuck it and gave up.

We actually have no cable or dish right now (I fibbed to Comcast about having the Dish) because Comcast is the only cable choice and satellite doesn't work in our building. We're just waiting until we move out.

The CS department is very friendly and polite, but nobody has any idea what the hell is going on over there. And they don't seem to care. I don't want to be apologized to any longer (although in the last correspondance I posted above, he didn't even apologize), I want the problem fixed. And Comcast can't seem to do it.

I'm sorry to hear Time Warner cable is just as bad.