Reply #1: One of my branches moved [View All]

[OriginalGeek]

And we transferred some of the phone numbers to the new location.

One of the numbers had a voice-mail box from the phone company but when we tried to check the messages the recording said the account was not a valid voice mail account.
So we call customer support.
The recording can't help and it directs us to a website.
We go to the website and none of the options for fixing our particular problem were listed BUT as we were trolling the website hoping to catch a glimpse of a link that gets us to a real person a chat window opens up with an offer to chat with a real live tech support person.
We jump on that and explain the problem to tech support person.
After waiting a while she comes back and says "yes, we can fix that but you will need to call this number"
It was the number we had originally called. The recording directed us to a website.
:|
Believe it or not, it took almost two hours to get back where we started. (I left out a LOT of waiting and listening to crappy hold music.)
I finally got the chat tech support person to find an account representative and she was able to look up our account and get us to the right person but it took entirely too long to get there.