Reply #2: The deterioration of customer service is an issue that unites [View All]

[Lydia Leftcoast]

left and right. Much of it is policy from on high: "Let's increase the shareholders' returns by nickel and diming the customer."

The service personnel come under pressure to cut costs, work faster, and avoid settling disputes in favor of the customer. They are paid little, usually have no benefits, and take out their frustrations on the customer.