Reply #11: From a computer novice, let me suggest you check your outside [View All]

[yy4me]

connections. Comcast made so many diagnostic errors before I got this HP Pavilion that I ended up buying a new computer. A tech said my problems were not with the lines, not Comcast, not a virus. He said my old Compaq computer was shot. I kept getting the "server cannot be found" message off and on, not a constant thing. Of course I was on the phone for hours with both Comcast and Compaq. After hours of on line support, 2 house calls, I just about gave up and bought this new machine. I could not find any way to have my Internet connection work.

I did think it was corrected on the last Tech visit but it wasn't. I did one final call to Comcast who told me the last house call was a correct diagnosis. I told them I was going to cancel my Comcast account because I bought a new computer based on their techs diagnosis that my machine was bad and I still got the "Cannot find Server" message. Well, out comes another Comcast truck, he does his inside stuff then went outside to check connections. He came back and told us it was now fixed. That our outside connector was loose by two and one half turns. Every time the wind would blow, the lines would wobble, instant disconnect.

Then of course, after spending almost $1000.00 on a new computer, off went my letter to the Northeast Regional VP for something-or-other. He called me back, apologized for their bad service and said they would give me 10 months of free internet service which was about the same cost as the computer.

I do not like their service techs but in this instance they made up for their goofs.

About 6 months of aggravation could have been avoided if they checked their outside connections as part of their service call.