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Reply #30: Both the caller and the staffer were wrong! However.... [View All]

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napi21 Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Jan-25-06 03:36 PM
Response to Original message
30. Both the caller and the staffer were wrong! However....
The staffer's response was unacceptable. I worked customer service for 4 years, and all my customers were other businesses. I heard MUCH WORSE than what you said to the staffer, but as a representative of the company, I was NOT permitted to respond in kind. If the conversation got really bad, I would say "I will be happy to speak to you when you calm down and are willing to hold an acceptable conversation. Please call back when you are ready to do that."

I realize this staffer might have received several humdred calls just like yours, and your's was the last straw, but that's no excuse!

I must also say, there is NEVER a reason to get verbaly abusive with anyone on the phone (or in person). The caller should keep that in mind as well.
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