Anyone Else have Problems with Verizon? [View All]

[qwlauren35]

Maybe this belongs in the lounge, but I put it here in the hopes of getting answers and solutions. My mother is 81, and Gawdloveher, still working part-time. Her employers have recently switched to an on-line job notification service. So in order for her to get assignments, she needs to be on-line.

Unfortunately, her dial-up service stopped working in the midst of the winter. It's sporadic, and very frustrating. Not to mention it's costing her money, because not being on-line is preventing her from getting job assignments. So, she decided to go with Verizon and get DSL. Not because she wanted to... but because she has dual lines, and most other providers can't hook it up.

Mom ordered service on March 2nd (today is the 14th). The first thing that happened is that one of her two lines was shut off. Over the next 1-1/2 weeks, she spent hours every day on the phone trying to address THIS issue, and trying to get her DSL service. On the 13th, someone came to her home to install the service properly. And told her it would work when she got home. It worked for a few hours. Then failed the next morning. When she called AGAIN, they told her that they MIGHT be able to fix it by the 19th...

She is afraid that if she spends any more time on the phone with these people, she'll have her second stroke.

So, I'm trying to talk to them now. I've been on the phone with them for 2-1/2 hours today. And what I've learned is that there is an "area" problem, and they don't know IF they can fix it. And won't know until the 19th.

Question: what can I do about this? I don't want my mother to die from trying to get DSL service.