Reply #19: Yeah - I do IT support in a call center [View All]

[MsTryska]

for various Hotel guest internet networks.

Historically Sun-Wednesday is Business Travelers and our peak call volume
Thursday it quiets down, Fri-Sun is usually Leisure travel.

From Thanksgiving up until The first Week of Jan has always been slow because of the holidays.

I did notice there was a significant drop in calls the week they decided to tell us it was all going to hell in a hand basket, but it recovered somewhat from there until thanksgiving.

Of course - I'ms till getting laid off when my center closes in Feb, but that isn't necessarily because business is slowing - more to do with the Company itself handling the financial meltdown.