California's PPO health insurers get low marks for customer service

[bemildred]

Most major health insurers in California do a poor job of paying claims and providing customer service for members in preferred provider organization plans, according to a new state survey.

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In the quality report card, Anthem Blue Cross, Blue Shield of California, Health Net Inc., UnitedHealthcare and Cigna Corp. received the lowest possible ratings — poor — for customer service. Aetna Inc. earned a slightly better rating of fair.

Most of those insurers also garnered marks of fair for the ease and speed with which members see doctors and get medical care. UnitedHealthcare earned a grade of good.

No insurer received the top overall rating: excellent.

http://www.latimes.com/health/la-fi-insurance-report-card-20101119,0,491034.story

[BlueCaliDem]

1. And yet, I've been informed that single-payer scores low in public opinion polls.

I don't know which ones were used to come to that conclusion, but the American people have a long history of voting against their best interests, so this doesn't surprise me.

[bemildred]

2. Don't get me started on polls, it's not pretty. nt