Reply #4: Who did you buy from, if you don't mind my asking? [View All]

[EmperorHasNoClothes]

We ordered a dining room set from Zierks (a local branch of Thomasville) and it was a NIGHTMARE. After six months, dozens of phone calls, and at least four attempts to replace or repair incorrect / broken / faulty / poorly made pieces, they FINALLY got it right.

We also had a problem with a bathroom cabinet that had to be replaced three times, and STILL wasn't right. Finally they just gave the incorrect one to us and refunded our money. We made it work, but it wasn't entirely worth the trouble.

One thing I learned: always carefully inspect the furniture when it is delivered, and don't sign anything or accept delivery unless it is absolutely, 100% correct. If it's not right, tell them to take it back and fix it. It may suck having to wait longer for the furniture, but once it's delivered and signed for, you have no recourse other than taking them to court if they decide to screw with you.

Also, pay with a credit card, but NOT a store-branded card. If you pay with the card AND follow the above instructions about not accepting delivery, then you have the credit card company on your side if trouble comes up.

On edit:
Also, it's worth paying for delivery if the item is in any kind of packing that prevents you from fully inspecting it. If you pick the item up at the store, sign for it, and wait till you get home to inspect it, you will be in the same situation as if you didn't inspect it before signing for it on delivery.