Reply #7: Speaking as a "slack-jawed phone jockey" [View All]

[Dora]

It is our job to triage all incoming calls so that we can 1) forward them to the appropriate department or 2) answer your questions ourselves or 3) refer you to the correct department because even though you think you know we're the people you need to be talking to we're really not and you're not as right as you think you are.

Speaking as a member of our nation's vast army of paper-pushing administrative support staff, I can assure you that we really do know what the fuck we're doing. If you get somebody who doesn't seem to be able to answer your questions you have reached either a temp employee or a *gasp* work-study student (which returns us then to my original post: it behooves the student to speak clearly in sound and in thought).